Category Archives: Skilled Nursing Facilities/Rehab Services

The “Art and Heart” of Family Meetings in Hospital Settings

Relationships with our clients and their families often begin when they are in crisis precipitated by an impending discharge from a hospital. By the time they call, they are fearful and sometimes angry. In our experience, four principal factors lead families to this point:  Difficulties with communication Nontransparent processes related to discharge planning Lack of understanding… Read on…

You Can Always Say No

In certain industries, we are naturally suspicious about the incentives a salesperson might have to “sell” a product. Car dealers and insurance salespeople come to mind. In healthcare, by contrast, we assume that recommendations being made by providers are in our best interest and we seldom question them. Instead, we passively agree to whatever plan of care,… Read on…

The Impact of Your “Healthcare Buckets”

In life, we often refer to our “bucket lists.” But we rarely think about our “healthcare buckets” — especially as they relate to enjoying what has meaning to us and our loved ones.  Since joining the team at Healthassist, Dianne and I meet every Tuesday morning at 7:00 AM to discuss each client for whom we provide project… Read on…