Category: Leadership
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My Love Letter to Healthassist
“Expect to have an identity crisis.” During the last few months, as I have prepared to retire from Healthassist, well intentioned friends, colleagues, and retirement experts have all sounded this warning bell. Be prepared to “reinvent yourself,” “to grieve the loss of your professional identity,” and to spend the first year “rediscovering who you really are.” What… Read on…
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How to Navigate Barriers and Get the Care You Need
As a panelist at a recent presentation, I shared the example of a client with whom we are actively working. Maura, a 49-year-old woman, was beside herself trying to manage a very sick mom who had been hospitalized, while also managing a demanding work schedule and two teenage children. When she called, my first thought was how… Read on…
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What Matters to You?
Earlier this month, my friend and colleague, Maureen Bisognano, President Emerita and Senior Fellow for Institute for Healthcare Improvement (IHI), graciously agreed to address Massachusetts Health Care Advocates (MAHCA) during our Second Spring Symposium — The Current Climate in Healthcare: Looking at the Future with Hope! Her presentation — Planning for a New Way to Care — offered a new approach to healthcare; it… Read on…
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Seeking the “Perfect Patient Experience”
I hear lots of negativity in my discussions with friends, relatives, and clients regarding their respective healthcare experiences. That’s understandable; our healthcare system can be complicated and overwhelming. But it makes me sad, because I know that the individuals who work in healthcare do so in order to help others. Fortunately, many individuals and organizations are working diligently… Read on…
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You Can Always Say No
In certain industries, we are naturally suspicious about the incentives a salesperson might have to “sell” a product. Car dealers and insurance salespeople come to mind. In healthcare, by contrast, we assume that recommendations being made by providers are in our best interest and we seldom question them. Instead, we passively agree to whatever plan of care,… Read on…