Category Archives: Care Coordination

Seeking the “Perfect Patient Experience”

I hear lots of negativity in my discussions with friends, relatives, and clients regarding their respective healthcare experiences. That’s understandable; our healthcare system can be complicated and overwhelming. But it makes me sad, because I know that the individuals who work in healthcare do so in order to help others. Fortunately, many individuals and organizations… Read on…

The “Art and Heart” of Family Meetings in Hospital Settings

Relationships with our clients and their families often begin when they are in crisis precipitated by an impending discharge from a hospital. By the time they call, they are fearful and sometimes angry. In our experience, four principal factors lead families to this point:  Difficulties with communication Nontransparent processes related to discharge planning Lack of understanding… Read on…

We All Age Differently

Presidential candidate Nikki Haley’s recent comments about her parents — suggesting that all people decline cognitively as they age — got my attention. It’s simply not true and it made me angry. However, as someone prone to action rather than anger (!), I decided to write today’s newsletter, both to combat age-shaming, as well as to… Read on…